Refund Policy

Effective: June 29, 2026 · hermosskills · A Peter Bjork project

The short version: Cancel a sponsorship anytime from your email receipt — refund within 14 days if no material update shipped. Commission deposits: refundable before scoping is delivered; non-refundable after scoping because the maintainer has done the work. We refund fast and we don't make it weird.

Sponsorships (Skill Sponsor, Founding Sponsor)

You can cancel a sponsorship at any time. Two ways:

Self-serve: click Cancel sponsorship in any receipt or renewal email. Fastest path.
Contact us: use the refund/support contact form with "Cancel" in the subject line. We queue it for human review.

Cancellation takes effect at the end of the current billing period. You keep your Founding Sponsor credit through the end of the period you already paid for. We do not prorate partial months.

14-day cooling-off period: if you cancel within 14 days of a charge and no material update to the sponsored skill shipped during that period (a material update is a published release, not a comment-only commit), contact us and we will review that month for refund eligibility.

How to ask for any refund

Use the refund/support contact form from the address you used at checkout.
Subject line: Refund please (or anything — we'll figure it out).
Include the date of the charge and which skill or commission it's for.

We respond within 1 business day. Approved refunds are issued to the original payment method within 3 business days. Stripe takes another 5–10 business days to push the money back to your card, depending on your bank.

Commissions (skill commissions)

Commission deposits follow a slightly different rule because they fund a maintainer's scoping time:

Before scoping is delivered: the $500 deposit is refundable in full.
After scoping is delivered: $50 is retained to cover the maintainer's scoping time; the remaining $450 is refundable if no work beyond scoping has begun.
After the project statement of work is signed: the deposit is credited to the project. Cancellation terms are spelled out in the SOW and depend on how far the work has progressed.

If scoping does not result in an agreed project, the deposit is refunded per the above schedule. Email us within 60 days of the deposit charge to claim the refund.

What is not refundable

Sponsorship months that have been used. If a sponsored skill shipped a material update during your billing month and you cancel after 14 days, that month is not refundable.
Commission work delivered. Hours the maintainer has already billed against an agreed SOW are not refundable; deliverables are yours per the SOW.
Bank transfer fees. If your bank charges you a fee for receiving the refund (rare in the US, more common internationally), we cannot cover that.
Stripe processor fees on expired chargebacks. If you file a chargeback that the bank later rules in our favor, the processor fee is non-recoverable.

Chargebacks

If something is wrong with your sponsorship or commission, please email us first — we will almost always make it right faster than your bank's dispute process, and without the chargeback fee on our end. If you file a chargeback without contacting us, we will provide Stripe with our correspondence and the scope/deliverables record, which usually resolves the dispute in our favor.

This is not a threat — it is the standard practice for any small business, and the reason we promise to make it right if you just ask.

Questions about a refund? Use the refund/support contact form. Every request is queued for human review.